Ivr Categorization
Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.
Everything was fine until the last update.
Responses From Spark Variants that Implement the Core Spark (IVR Categorization)
{
"category": {
"name": "Technical Support",
"probability": 90,
"follow-up": "Could you please provide more details about the issue you\u0027re experiencing after the update?",
"user_mood": "frustrated"
}
}